DEKRA Praca is a company owned by DEKRA AG, a leader in human resources services in Europe. Our operations focus on Poland, mediating employee recruitment and offering a wide range of services in the areas of human resources consulting, permanent recruitment, and temporary employment.
DEKRA Praca is a registered Employment Agency. Certificate No. 8194
For our client, an international company creating a new business services center in Wroclaw, we are currently looking for a:
responsible for coordinating and supporting day-to-day Order-to-Cash (O2C) operations in the EMEA region
Location: new GBS Centre in Wroclaw, Poland
You will lead teams of O2C specialists, providing hands-on operational guidance and working closely with internal and external stakeholders.
Initially, the teams primary focus will be on Accounts Receivable (AR), with responsibilities expanding to include invoice services over time. The ideal candidate has a strong background in hands-on O2C accounting operations, ideally having progressed from an operational accounting or specialist role into a senior position and then into team leadership.
During the initial set-up and development of the GBS finance team, you will directly coordinate and support O2C specialists, taking an active role in daily operations, knowledge transfer from local entities to Wrocław, and the onboarding and training of new O2C accountants. As the teams grow, the structure and responsibilities will evolve accordingly.
- Lead the daily operations of the Order to Cash (O2C) team supporting the EMEA region.
- Participate in process transitions, migrations, and stabilization activities, ensuring knowledge transfer and operational readiness.
- Coordinate daily workloads, prioritize tasks, allocate responsibilities, and ensure appropriate backup coverage and knowledge sharing within the team.
- Provide hands-on operational support and guidance to team members, helping resolve complex O2C accounting and process-related issues.
- Monitor team performance against established KPIs and SLAs, identify deviations, and implement corrective actions.
- Oversee key O2C activities, including incoming payment processing, account reconciliations, follow-up on outstanding and aged items, and month-end and year-end closing activities.
- Review and follow up complex or escalated transactions, support the resolution of discrepancies.
- Ensure that O2C activities comply with internal accounting policies, the Group Manual, IFRS, and applicable local regulations.
- improve process efficiency, accuracy, and service quality.
- Prepare and analyse operational performance reports, identify recurring issues, and propose improvement actions.
- Maintain and update Standard Operating Procedures (SOPs) and other process documentation to ensure consistent and accurate execution of activities.
- Support service reviews, internal customer meetings, and escalations, maintaining effective communication with relevant stakeholders.